Customer Service Manager with German Warszawa

Szczegóły oferty:

Why you should apply: 

- We grow fast – only in 2019 we opened over 21 completely new positions, with over 160 people currently on board 
- Office at the Warsaw city center – we work in one of the best locations in Poland vis-à-vis Central Railway Station 
- Prospects for the future – over a half of all higher level positions are taken over by internally promoted employees 
- Energy and ambition – thanks to many new projects implemented for our clients we build our future by constant learning 

Customer Service Manager with German
Miejsce pracy: Warszawa 2020/06/10

Responsibilities: 

- Managing the Customer Service team of the Swiss retail chain
- Playing a key role in business development by developing, planning and implementing effective solutions, instructions and best practices
- Training and motivating employees and controlling their daily tasks
- Assessment of progress towards the targets based on KPIs
- Monitoring and ensuring preparation for periods related to increased sales (holiday period, etc.)
- Responsibility for customer satisfaction

Your profile: 

- Experience in managing a B2C customer service team
- Very good knowledge of German and English (at least C1 level)
- Knowledge of French and/or Italian would be a great advantage
- Very good knowledge of the KPI-based work system
- Goal- oriented attitude, ability to face and solve difficulties
- Ability to motivate the team and to structure the work

What will keep you motivated:

- Wide range of responsibilities and opportunities for professional development in an international organisation
- Opportunity to implement your own ideas and initiatives
- Daily challenges in a dynamic retail world
- Stable and long-term employment
- Private medical insurance and Multisport card
- Friendly and positive working environment and opportunity to contribute to the fast growing FRISTA team

APLIKUJ NA STANOWISKO
www.frista.com